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Ask the network account server administrator for help. If the Settings button isn’t available, the network account server doesn’t allow changes to the mobile account settings. Under Basic Settings, check to make sure the IP Settings is on Automatic. Go to the System area of the Xbox Dashboard and select Network Settings. To change settings for syncing folders, repeat the steps, then click the Settings button next to Mobile Account. Record the Wired MAC address on this screen. Click the Create button next to “Mobile account,” then specify which folders to sync and when.
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Click the lock icon to unlock it, then enter an administrator name and password. My job recently saddled me with a new 16' MacBook Pro M1 (Apple M1 Pro Chip/16GB RAM/500GB SSD) that came stock with MacOS Monterrey (MacOS 12).Choose Apple menu > System Preferences, then click Users & Groups.Log in to your Mac using your network user account.Whether or not you’re connected to the network, you use the same user network name and password when you log in, and the desktop and other items on your Mac look the same.īefore you start, ask your network account server administrator to set up a mobile user account for you. If the person receiving assistance would like to stop the Quick Assist, they can click the X in the top-right corner of the small window on their screen.Not sure about the Home icons, but this is how you convert: ( OS X Yosemite: Create and configure mobile accounts)Ī mobile account lets you access your server based network user account while remote from the network and creates a local copy of your network home folder. The connection can be resumed by hitting the Play button in the same spot. To pause or stop the connection, click the Pause or Stop button. To open the Task Manager on the other PC, click the Task Manager button. The Quick Assist connection will pause, but will automatically re-open when the PC restarts and boots Windows. To restart the other PC, click the Restart button.
This allows the person giving assistance to draw directly on both screens using their mouse cursor. In order to be able to remote control your customer's Mac running macOS Catalina (10.15) or above, instruct them to perform the following steps.
Mac network settings assist me full#
To annotate both screens, click the Annotate button. MacOS Catalina (10.15) introduced added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5. Once you have a working connection, the person offering assistance has a number of tools at their disposal. The person giving assistance will now have a window open that shows the other person's desktop. Type the six-digit code you received from the person giving assistanceĬlick Allow as long as the name matches the person giving assistance Type Quick Assist and hit Enter on your keyboard
Mac network settings assist me how to#
Once the other person has received the code, here's how to get things set up for the person receiving assistance. There are a couple of options you can click right in the window (like email), but you can relay the code any way you want. You're then shown a six-digit code that must be shared with the person receiving assistance.
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